Privacy Policy


1.1. V-Scripts (ACN 642 632 620) is a business registered in Australia (V-Scripts, we, us) and is committed to keeping your information safe and secure in accordance with the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles contained therein, and any applicable State or Territory law governing your data collection or privacy. By engaging V-Script’s services (the Services) or using V-Script’s website (the Website), you are giving consent to V-Scripts for the use of your private information in the manner set out in this Privacy Policy.


2.1. V-Scripts may collect and use the following kinds of information:

a) information about your use of the Website, Services (including your IP address; browser type; version and language; operating system; pages viewed while browsing the Website or Services; page and content access times; “cookies”; purchase history; and referring website address); andb) information about your personal details (including name; date of birth; phone contact details; gender, address information; email; Medicare details, emergency contact details and payment information).

2.2. Information about your personal information may be collected from you in a variety of ways, including, but not limited to: 

a) when you register for the Website and Services; b) when you make an inquiry or order in relation to the Products or Services through our Website;c) when you submit a Questionnaire attend a Consultation with a Doctor through our Website and it’s Services;d) the Doctor may through our Website collect, hold and maintain your medical records and additional notes, which can be shared with us. However, all client health information will be managed in accordance with relevant state legislation;e) change your content or email preference;f) when you interact with V-Scripts electronically or in person;g) when you interact with us by telephone, email, audio visual link or facsimile;h) through any mobile applications provided by V-Scripts ;i) through any feedback, market research surveys or User reviews;j) provide financial and/or credit card information;k) communicate with V-Scripts User support;l) when you access V-Script’s Website or Services; andm) when V-Scripts provides Products and/or Services to you.

2.3. Personal Health Information (“PHI”) provided by you (as the User or a Doctor concerning a User) in the course of utilising the Services (including, but not limited to, medical history, age, gender, weight, height, exercise history, past and present medication and mental health information).

a) when you register for the Services; b) when you interact with V-Scripts or the Doctor electronically or in person;c) when you access V-Script’s Website, Products or Services; d) when V-Scripts provides Products and/or Services to you; ande) when you provide us PHI or personal information to use via a Questionnaire or when using the Services.USE AND DISCLOSURE OF PHI OR PERSONAL INFORMATION

3.1. V-Scripts may use your PHI and personal information in relation to its business, including but not limited to: 

a) enable your access to the Website and/or the Services; b) supply to you the Services that you request as a User;c) track usage and measure traffic statistics of the Website and Services;d) supply to you the products and/or Services that you purchase or request as a User;e) receive and/or access information from third party suppliers and providers (Third Party) for the provision of our products and/or Services to you;f) contact you regarding your use of the products and/or Services offered by V-Scripts ;g) contact you in relation to comments, complaints, enquiries or dispute resolution;h) collect payments from you; i) to improve our goods and services;j) to verify your identity, address and age;k) to consider you for a job with us (whether as an employee or contractor) or in the context of other relationships with us; l) to address any issues or complaints that we or you have regarding our relationship; m) communicate with third party providers or associate parties with respect to the provision of the Services; andn) send you marketing communications.

3.2. V-Scripts will not disclose PHI or personal information about you, unless it is required, incidental or otherwise related to the primary purpose of providing the Services to you or a third party for which you have consented to by engaging V-Script’s Services or by using V-Script’s Services. However, V-Scripts may disclose your PHI or personal information to its business partners and to a Third Party, to which you have consented to by using the Services and who can assist them to provide Services to you as a User or to maintain its products or systems. This includes but is not limited to providing PHI or personal information to:

a) our employees and related bodies corporate;b) V-Scripts, Doctors, professional advisers and/or agents;c) our contractors and other third parties that provide goods and services to us (including website and data hosting providers, and other suppliers);d) our accountants, insurers, lawyers, auditors and other professional advisers and agentse) payment system operators;f) if you are an individual contractor to us or a prospective employee, to our related companies and human resources related service providers (e.g., for outsourced payroll processing);g) any third parties to whom you have directed or permitted us to disclose your PHI or personal information (e.g., referees or ID verifiers);h) in the event that we or our assets may be acquired or considered for acquisition by a third party, that third party and its advisors; i) third parties that require the information for law enforcement or to prevent a serious threat to public safety; andj) otherwise as permitted or required by law.

3.3. V-Scripts, in its sole discretion, may disclose your PHI or personal information if it is required to do so by law or legal process, including:

a) In the event of a medical emergency;b) in order to establish, exercise or defend its legal rights;c) as required or authorised by law; ord) to the extent required to permit V-Scripts to investigate suspected fraud, harassment or other violations of any law, rule or regulation, our policies, or the rights of third parties or any other suspected conduct V-Scripts deem improper.

3.4. V-Scripts may also use your PHI or personal information information to protect the copyright, trademarks, or other intellectual property or legal rights, property or safety of V-Scripts, the Website, and its Users or third parties.

3.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any PHI or personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. V-Scripts uses reasonable effort to only disclose PHI or personal information in good faith and where required by any of the above circumstances.  


4.1. It is important that you advise V-Scripts of changes to your PHI or personal information that you have provided to V-Scripts as it is essential that your PHI or personal information is accurate, complete, and up-to-date in order for V-Scripts to provide the Services to you. 

4.2. V-Scripts will take commercially reasonable steps to protect your PHI or personal information from misuse, loss, unauthorised access, modification and disclosure. However, V-Scripts is not liable for any unauthorised access to this information.

4.3. V-Scripts will take commercially reasonable steps to destroy or permanently de-identify PHI or personal information if it is no longer needed for the purposes of providing our Services to you and where V-Scripts is not required to retain that information by law.


5.1. You are responsible to ensure that the information you provide to V-Scripts is accurate, complete and up-to-date.

5.2. By request, you may contact V-Scripts and ask to know what sort of PHI or personal information is held about you, for what purposes, and how it is collected, held, used and disclosed.

 5.3. By request, you may access your PHI or personal information by contacting V-Scripts at V-Scripts reserves the right to charge a reasonable administration fee for this access.

5.4. V-Scripts in its sole discretion, may consider that there is a sound reason under the Privacy Act, Freedom of Information Act or other relevant law to withhold PHI or personal information, or not make the requested changes.


6.1. You acknowledge that V-Scripts retains, collects and maintains your PHI or personal information for statistical analysis purposes (whether for commercial or non-commercial purposes). You agree that V-Scripts may share, distribute and/or transfer information which you have provided to V-Scripts to third parties, after that information has been de-identified.


7.1. Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

7.2. Sensitive information will be used by V-Scripts only: 

a) for the primary purpose for which it was obtained; b) for a secondary purpose that is directly related to the primary purpose; c) with your consent; or d) where required or authorised by law.TRANS-BORDER DATA FLOWS

8.1. V-Scripts may use cloud services, and as such, its servers may be located in Australia or overseas and you acknowledge, agree and understand that your PHI or personal information may be transferred and stored in Australia and other foreign jurisdictions which the cloud services may direct the data to be stored. You agree for us to transfer your information into foreign jurisdictions for the purposes of providing you with the Services. 

8.2. In addition to the above, V-Scripts will transfer PHI or personal information to someone who is in a foreign country where: 

a) V-Scripts reasonably believes that the recipient of the information is subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are substantially similar to the Australian Privacy Principles;b) the individual consents to the transfer;c) the transfer is necessary for the performance of a contract between you and V-Scripts, or for the implementation of pre-contractual measures taken in response to your request;d) the transfer is necessary for the conclusion or performance of a contract concluded in your interest between V-Scripts and a third party;e) all of the following apply:i) the transfer is for your benefit;ii) it is impracticable to obtain your consent to that transfer; and

iii) if it were practicable to obtain such consent, you would be likely to give it; or

f) V-Scripts has taken reasonable steps to ensure that the information which it has transferred will not be held, used or disclosed by the recipient of the information inconsistently with the Australian Privacy Principles. COMPLAINTS

9.1. As a valuable User, if you have any complaints in relation to this Privacy Policy or privacy practice, please feel free to contact V-Scripts via

9.2. A complaint should identify whether it is about:

a) the collection of PHI or personal information;b) the use of PHI or personal information;c) the disclosure of PHI or personal information;d) the security or storage of PHI or personal information;e) the accuracy of PHI or personal information;f) a refusal to give access to or provide about their PHI or personal information; org) a refusal to change or delete PHI or personal information.

9.3. V-Scripts values your opinions and takes complaints very seriously. Upon receiving written notice of your complaint about privacy, V-Scripts will respond in a timely manner to advise you of the outcome following its enquiring into the same. You will also be invited to respond to its outcome. If a response is received, V-Scripts will assess your response and advise if it has changed its view. If you are unsatisfied with the final outcome, V-Scripts will advise further options including, if appropriate, making a complaint with the Office of the Australian Information Commissioner.


10.1. V-Scripts aims to give you a highly personalised experience when using the Website and the Services. In order to do so, V-Scripts may use your PHI or personal information to send you advertisements to your email address. If you decide you do not want to receive these emails containing advertisements, you can request to unsubscribe from the mailing list by clicking ‘Unsubscribe’ at the bottom of the email.


11.1. V-Scripts charges the User the Purchase Fee for its Services and the Products provided by the Pharmacist. The Consultation Fee is charged at the time a Consultation booking is made and will be refunded if the Doctor cancels the Consultation, or if there is a technological failure that prevents an effective Consultation between the User and the Doctor. Technological failure is assessed and logged by the Doctor. The Consultation Fee is not refundable if you, as a User, cancel a Consultation or fail to attend.

11.2. You acknowledge and agree that an Order for Products due to regulations cannot be returned or refunded once it has been placed, processed, and dispatched by the Pharmacist as storage conditions of the Products cannot be guaranteed, which means the Products cannot be reused. For this reason, V-Scripts and the Pharmacist are unable to accept returns of the Products and provide refunds. 

11.3. You acknowledge and agree that should you require a cancellation of your Order, which has not yet been dispatched, you may do so by contacting V-Scripts immediately either by phone or email at and providing your Order details and receipt. We can issue a refund on your Order, and this will be processed between 7 to 14 business days, on the basis that your Order has not yet been dispatched.

11.4. Any refunds granted pursuant to this clause 11 will be at V-Script’s or the Pharmacist’s sole discretion and will not include a refund of any fees and/or commissions. 


12.1. The Website may from time to time have links to other websites not owned or controlled by V-Scripts. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that V-Scripts is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.


13.1. Waivers

a) In limited circumstances, V-Scripts may allow you to waive application of this Privacy Policy. A waiver of this Privacy Policy must be in writing and signed by V-Scripts. V-Scripts anticipates that the waiver of this Privacy Policy would only be in exceptional circumstances, and V-Scripts encourages that you consider the circumstances leading to the waiver request prior to submitting such a request.

13.2. Governing Law & Jurisdiction

a) This Privacy Policy is governed by the laws of Queensland, Australia. In the event of any dispute arising out of or in connection with this Privacy Policy, you agree that the exclusive venue for resolving any dispute shall be Brisbane, Australia.



14.1. This Privacy Policy is available online via [insert web address]. 

14.2. V-Scripts reserves the right to modify or amend this Privacy Policy at any time, for any reason, and without any notice, by posting a revised version on its website. Any changes to this Privacy Policy will become effective when V-Scripts posts the revised Privacy Policy on the website. Your use of the website following these changes means that you accept the revised Privacy Policy.

14.3. This policy was last modified on 2021. 


15.1. Please contact V-Scripts if you have any questions regarding this Privacy Policy.  


How V-Scripts Can Help You

Medical Team & Care Plans

Patients can apply for a prescription by filling out the online medical questionnaire. Our medical team reviews your questionnaire within the same day.
The doctor will get in contact if any clarification is needed. All our doctors are TGA authorized Nicotine Prescribers and are passionate about helping you in your Quit Smoking journey.

How Does It Work?

We know quitting smoking can be challenging, and we’re here to help. 

Our system is simple:

1. Apply for a prescription. Our medical team reviews your questionnaire within the same day*. The doctor will get in contact if any clarification is needed.

2. Eligible patients will receive a personalised prescription via email. 

Prescriptions include varying strengths to help you wean over time.

3. Once a registered patient, your account is enabled. 

Express and registered postage Australia Wide.

Can I book a consultation from anywhere in Australia?

Every Australian State and Territory can access V-Scripts services.

Please note, our doctors are based in Brisbane, and appointment times are set as AEST (Australian Eastern Standard Time) on our booking platforms. Keep this in mind when booking from anywhere else in Australia.

Shipping: We can ship your order anywhere in Australia.

States and Territories: QLD, NSW, VIC, SA, TAS, NT, WA, ACT

Can I claim the cost of my products through my private healthcare insurer?

Our treatment is non-PBS medications so depending on your healthcare insurer, you may be able to make a claim. You will need to contact your provider directly.

Do I have to pay before I talk to a doctor?

The prescription fee is charged upon booking however, if you don't qualify for a Nicotine prescription you are entitled to a full refund of the consultation fee. No script no charge!

Does V-Scripts or VAPR dispense Liquid Nicotine?

No. Our doctors can prescribe Nicotine Vaping Products to eligible customers that can be dispensedthrough our partner pharmacy Quit RX via private link.All products are compliant with Therapeutic Goods Administration TGO 110 and stocked in Australia.

Your Prescription

How long is my prescription valid for?

Your prescription will be valid for 12 months from the date of issuing.

I already have a script, can I fill it with this pharmacy?

Yes, you will need to obtain an e-script from your doctors and get in contact with us in order to access the pharmacy section. 

My doctor has approved my prescription, what’s next?

We can direct you to our partner pharmacy where you will be given access to purchase your products.

Who qualifies for a prescription?

In Australia, people require a prescription for all purchases of nicotine vaping products, such as nicotine e-cigarettes, nicotine pods, and liquid nicotine.

Nicotine vaping products can be prescribed to patients who have not succeded in quitting smoking with a first-line therapy (Champix, nicotine patches or nicotine gums) and should only be used when other measures have failed.

During the consultation, our doctors will go through your goals and requirements and will provide unbiased advice on the best therapy that will help you succeed.

The legal age requirement to obtain a prescription for Nicotine Vaping Products is 18 years old however, V-Scripts does not encourage vaping as a habit for young people. Our doctors will assess each patient's needs and requirements and will advise the most suitable solution including other Nicotine Replacement Therapies and other cessaion methods.

Can I have a higher/lower dosage if my treatment plan is not working?

If you feel that the dosage prescribed during the original consultation is not working well with your cravings, we encourage you to contact us to organize a conversation with our doctors.

QUIT Smoking For Good!

What are the risks of smoking?

Smoking is the leading preventable cause of death and disease in Australia. Tobacco smoke contains more than 7,000 chemicals, including at least 69 known carcinogens.

Smoking harms nearly every organ of the body, causing many diseases and reducing the health of smokers in general.
Tobacco use is responsible for a global pandemic of death and disease, causing one in 10 deaths worldwide from both direct tobacco use and exposure to
second-hand smoke.

Why Is It So Hard To Quit Smoking?

Nicotine is an addictive substance that makes quitting smoking very challenging. That is why most attempt to quit smoking "cold-turkey" and without support fail.

A 2019 survey showed that 8 million Australians smoke, with 81% of smokers having made a quit attempt. Whilst statistics show a very high level of quitting activity among smokers, the rate of successful quitting is low because of the high relapse rate, with 40% of smokers making more than 3 attempts to quit.

I Only Smoke A Few Ciggies A Week, Is That Bad?

While the less you smoke the better, light smoking and social smoking still increase the risks of heart disease, lung cancer, cataract, and other conditions.

When it comes to quitting smoking for good, everyone is different. Some light and intermittent smokers may have an easier time quitting than heavy smokers, while others find it just as difficult.

What Are The benifits Of Quitting Smoking?

A substantial body of research has established that quitting smoking has immediate as well as long-term health benefits for men and women of all ages, reducing risks for diseases caused by smoking and improving health in general.

Within a few months of quitting smoking, the cilia in the lungs and airways improve at sweeping mucus and debris from the lungs (as long as irreversible damage has not taken place). Lung function improves and the presence and severity of respiratory symptoms reduce.

When Is A Good Time To Quit Smoking?

There is no better time to quit smoking than today!

You are never too young or too old to quit smoking. Quitting smoking has immediate as well as long-term health benefits for men and women of all ages, reducing risks for diseases caused by smoking and improving health in general.

Within a few months of quitting smoking, the cilia in the lungs and airways improve at sweeping mucus and debris from the lungs (as long as irreversible damage has not taken place). Lung function improves and the presence and severity of respiratory symptoms reduce.

Quitting smoking even at age 60, 70, or beyond will have many health benefits and improve your quality of life and expectancy.

Nicotine Replacement Therapy

What is Nicotine Replacement Therapy, and how does it work?

Other than the addiction to the habit of smoking, cigarettes lead to actual physical dependence, which is why most quitting attempts fail. However, nicotine replacement therapy (NRT) can be an effective approach to quitting smoking by providing former smokers with a controlled dose of nicotine without the harmful chemicals contained in cigarettes. These methods allow people to break the smoking habits first and then gradually wean off the nicotine completely. Many studies have shown that using NRT can nearly double the chances of quitting smoking. 

What treatment options are available to quit smoking?


- Patches

- Gum

- Oral sprays

- Lozenges

- Counselling

- Hypnotherapy

- Acupuncture

Prescription only:

- Pharmacotherapy

- Nicotine vaping products*

*There are currently no nicotine vaping products approved by the Therapeutic Goods Administration (TGA) and registered in Australian Register of Therapeutic Goods (ARTG). Medicines that are not in the ARTG are known as 'unapproved' medicines.Unapproved therapeutic goods have not been evaluated for quality, safety, efficacy or performance.

Non-Prescription Prescription Nicotine Replacement Therapy

First-line treatments for quitting smoking refer
to regulated approaches and pharmacotherapies clinically proven to be effective.

Current forms of first-line treatments supported
by the RACGP include some nicotine replacement therapy options,
pharmacotherapy, and counselling support.

First-line NRTs include lozenges, patches,
inhalators, mouth sprays and gums and are considered appropriate for most

Some of these treatments are available for
purchase without a prescription from pharmacies and grocery stores.

A combination of longer-acting NRT (patches)
with faster-acting formats (lozenges, gum, sprays) is recommended as a
first-line treatment to quit smoking.

Prescription Nicotine Replacement Therapy

To help you quit smoking, you should consider first-line nicotine replacement therapies such as patches or gum. However, should you find that these treatment options are ineffective or unsuitable for your needs, your doctor may consider prescribing pharmacotherapy or nicotine vaping products as part of your treatment plan to help you quit smoking.

Is Nicotine addictive?

Yes, nicotine is an addictive substance, and when a person smokes tobacco, many parts of the body get used to having nicotine in them. When first quitting, the body goes into withdrawal, making the quitting process challenging to manage with willpower alone. If you choose to quit smoking with Nicotine Replacement Therapy you should aim to gradually reduce and aim to be completely nicotine free.

Is vaping nicotine legal in Australia?

Yes, vaping nicotine is legal in Australia however only pharmacies can dispense nicotine vaping to patients with a prescription, it is illegal for any other Australian retailers, including vape stores, to sell nicotine vaping products.

Vape stores will still be able to sell flavours and non-nicotine vaping products, including devices.

Is vaping a safe way to quit smoking?

While vaping is considered a safer alternative to smoking, it still involves certain risks. Even with a 95% harm reduction compared with smoking tobacco.

Vaping is a relatively new technology, and scientists are still monitoring the long-term health effects of e-cigarettes and vaping products.

Inhaling nicotine from a solution rather than by burning tobacco produces less harmful substances than cigarette smoke, however, it's important for people to know that there are risks associated with inhaling some of the active ingredients used in nicotine products such as flavouring. TGO 110 sets out several requirements relating to the ingredients used in nicotine vaping products, that's why it's important to source your products from a trusted source.

This is why we don't encourage patients to adopt vaping as a long-term habit but use it as a tool to assist with your quit smoking journey. By gradually reducing your nicotine intake, the therapy allows your body to overcome the cravings and withdrawal symptoms until you are ready to quit once and for all, and minimize the chance of relapsing.

What are the penalties for importing and possessing Nicotine Vaping Products without a prescription?

There are severe penalties for importing or possessing nicotine liquid without a prescription, including fines of over$10,000 in some states, or even prison time.

What's the difference between Nicotine Salt and Freebase?

Nicotine freebase is the purest form and original form of nicotine. For a long time, freebase nicotine was the only nicotine available for vaping, however, it can be very harsh inhaled in high doses.

Salt nicotine allows a much smoother draw due to the addition of benzoic acid. Benzoic acid lowers the PH level of the mix bringing it closer to neutral and making it more comfortable to inhale.

Nic Salt absorbs faster into our bodies allowing to use higher nicotine strengths without the rough throat hit.

How do I safely handle Nicotine Concentrate?

In Australia, liquid nicotine for DIY mixing is classified as a schedule 7 poison. This is because liquid nicotine can be highly toxic in its concentrated form and needs to be handled with due care.

You should treat nicotine as you would treat any other dangerous chemical, including:

- Wearing gloves

- Eye protection

- Working in a well-ventilated area 

- Make sure that your work area is tidy and distraction-free.